Investment & crypto
Attract investment with high returns, and then restrict withdrawals, or require payment of "unfreeze fees" and "taxes" to get the funds back.
UNDERSTAND. PREPARE. TAKE ACTION.
Faced with a loss?
Start with the facts.
Take the next step.
When faced with online fraud or transaction disputes, understanding your rights is the first step to taking action. From identifying problems, preserving evidence, to sorting out rights protection paths, the next step will be clearer.
Explore the stepsGrounded in factsStart with evidenceKnow your rights
Let evidence guide your next step.
RECOGNIZE THE SITUATION
Different experiences.
Each deserves clarity.
Blocked withdrawals. A seller who disappears. Repeated demands for more money.
Recognize the warning signs, then piece together what happened.
Jobs & online tasks
Job offers or online tasks that require upfront deposits, followed by repeated demands to pay more before a task can be completed.
Shopping & services
The agreed goods or services are not received after payment, the merchant refuses to perform the contract, loses contact, or the goods are significantly different from what was promised.
Dating & romance
Use trust relationships to fabricate emergency situations and ask for transfers, or gradually guide you to participate in investment and recharge on unfamiliar platforms.
A CLEARER WAY FORWARD
Pause and take stock.
Then move forward.
You don’t have to solve everything at once.
Start with facts that can be confirmed and preserved.
How this is handled depends on the nature of the incident, local rules and actual evidence.
- 01
Stop further payments. Protect your accounts.
Stop sending money to the suspected scammer. Contact your bank or payment provider through independently verified official channels and ask whether a payment can be stopped, reversed or disputed.
- 02
Keep records. Reconstruct the timeline.
Record when contact began, what was promised, when you paid and when problems appeared. Keep original messages, orders, payment receipts and relevant pages.
- 03
Identify the issue. Understand your options.
For transaction disputes, you can learn about platform complaints, consumer complaints and dispute resolution channels; when fraud is suspected, report it to the local police and submit materials as required.
- 04
Follow up. Keep expectations realistic.
Keep complaint references and follow-up correspondence, and provide additional records when requested. Before taking legal action, verify professional credentials and understand the relevant rules, fees and deadlines.
KEEP WHAT MATTERS
A fuller record.
A clearer picture.
Preserve the original material first, and then make easy-to-reference copies.
Do not alter or delete original records while organizing them.
Timeline of events
When contact began, what was promised, when you paid and when you noticed something was wrong.
Payments & orders
Payment amount, time, payee, transaction number; retain transaction hash when on-chain transfer is involved.
Messages & identifying details
Complete chat, email, account name, platform URL, and identity information provided by the other party.
Agreements & page records
Save contracts, terms, advertised promises, error notices and complaint confirmations. Note when each record was saved.
QUESTIONS, ANSWERED
Before you begin.
A few useful answers.
Clear information helps you make rational judgments.
What should I do first if I suspect a scam?
Stop further payments and promptly contact your bank or payment provider through verified official channels. Preserve your evidence and report suspected fraud to local police. Whether a payment can be reversed depends on the payment method, transaction status and other circumstances.
Can I start with only chat screenshots?
Start with what you have. Keep the full context, original messages, account details and payment records wherever possible. The organization handling your report can tell you what further evidence is needed.
Is it worth taking action if some time has passed?
You can still organize your records and explore available options. Deadlines differ, and elapsed time alone does not determine the outcome. Check promptly with the relevant organization or a qualified professional.
Can I trust a promise of guaranteed recovery?
Be wary of anyone who guarantees recovery, requires payment of unfreezing fees in advance, or asks for passwords, verification codes, and wallet private keys. Independently verify its identity, institution and charging basis, and do not transfer money again out of eagerness to recover losses.
Does this page accept cases or collect personal details?
No. This is an information page only. It does not accept cases, payments or personal documents, and does not represent a law firm or law enforcement agency.
PROTECT YOUR RIGHTS, ONE STEP AT A TIME
Start with the facts.
Your rights deserve attention.
Preserve evidence · Verify information · Consider your options · Act lawfully
Review the evidence checklist